Refund Policy.

Thirty days, no argument

If a course is not what you needed, tell us within thirty days of purchase and we will refund it in full. You do not have to explain why. We would rather refund a purchase than have someone feel stuck with it.

Individual purchases

Email hello@executiverow.com from the address on your account within thirty days of the purchase date. Include the course name. We will confirm the refund within two business days and remove the course from your account. The money goes back to the card you paid with; banks usually post it within five to ten business days.

Team licenses

A team license can be refunded in full within thirty days of purchase. Email us from the purchasing account. All seats from that order, whether assigned or not, are released when the refund is issued, and anyone who claimed one loses access.

After thirty days, team licenses are not refundable, but unassigned seats can be reassigned freely for the length of the license term.

What we do not refund

• Purchases older than thirty days.
• Accounts closed for breaking the Terms of Service.
• Repeat refunds of the same course. The guarantee is for people who tried something and it was not for them, not for free access.

Disputes

If you think we have got something wrong, email us before opening a dispute with your bank. A person will read it and reply.

Contact

Refund requests and questions: hello@executiverow.com.